Support
🛠️ LionBattery.in Support Center
Welcome to the LionBattery.in Support Center — your one-stop destination for all help related to our lithium ion and NMC battery products. Whether you need technical assistance, warranty claims, order support, or guidance on battery usage, our dedicated team is here to help!
📞 Contact Support
We value every customer and strive to provide quick and effective support.
- Phone / WhatsApp: +91-9724991737
- Email: support@lionbattery.in
- Website: www.lionbattery.in
Our support team is available Monday to Saturday, 9 AM to 6 PM IST.
❓ Frequently Asked Questions (FAQs)
Check out our FAQs page for quick answers about lithium battery types, capacities, OEM services, warranty, and ordering.
🔋 Battery Troubleshooting Guide
Common Issues and Solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Battery not charging | Loose connections or faulty charger | Check all connections; use original charger |
| Battery heating up during use | Overload or damaged cells | Stop use immediately; contact support |
| Reduced battery runtime | Battery aging or improper charging | Follow proper charging cycles; contact us for evaluation |
| Battery swelling or leakage | Physical damage or manufacturing defect | Stop using; do not puncture; contact support immediately |
| Device not powering on with battery | Incorrect voltage or damaged pack | Verify specs; test with multimeter; contact us |
📦 Order & Shipping Support
- Order Status: Contact us with your order number to track your shipment.
- Shipping Areas: We deliver lithium batteries securely across India.
- Packaging: All batteries are carefully packed to ensure safe transit.
🔄 Warranty & Returns
- Our batteries come with a standard warranty covering manufacturing defects.
- Warranty duration and terms depend on the product model and usage.
- To initiate a warranty claim, contact support with your purchase details.
- Return Policy: Returns accepted only for defective products within warranty period.
🛠️ OEM & Custom Battery Support
If you have questions about your OEM battery order, custom specifications, or need technical consultation:
- Contact your dedicated account manager or reach us at support.
- We provide assistance with pack design, BMS integration, and certification documentation.
📚 Battery Safety Guidelines
- Always use the charger specified for your battery pack.
- Avoid exposure to extreme temperatures, water, or physical damage.
- Do not disassemble or puncture the battery pack.
- Store batteries in a cool, dry place when not in use.
- Follow manufacturer’s instructions and safety precautions.
💡 Technical Resources
- Battery Data Sheets: Available on request for all battery models.
- User Manuals: Provided with every purchase or on request.
- Charging Instructions: Follow our recommended charging cycles for maximum lifespan.
🌐 Connect With Us
Stay updated and get support through our social media channels and website:
- Website: www.lionbattery.in
- WhatsApp: +91-9724991737
- Email: admin@lionbattery.in
🔔 Feedback & Suggestions
Your feedback helps us improve! Please send your suggestions or concerns to our support email.